Wednesday 26 Feb


Conference Overview

09:15 - 10:45
Keynote
7
Auditorium
1

11:00 - 12:00
Diversity & Democratisation: Ethics & Antidotes to Algorithmic Bias
Auditorium 2

AI

As AI acts increasingly more autonomously and becomes broader in its application, it is vital that considerations of ethics and safety are prioritised. This eye-opening session will provide an informed perspective on how we can work together to eliminate algorithmic bias and democratise AI.

11:00 - 12:00
The Value of Data: Understanding Your Customers

Auditorium 3

Customer Engagement

Businesses have the ability to collect and analyze more customer data than ever before. This allows companies to better understand and anticipate their customers’ needs, helping retain loyalty and giving themselves an edge over competition. In this session, executives will share case studies of how data improved their business.

11:00 - 12:00
Security in the Industry X Era
Auditorium 4

Industry X

Industry X presents inherent security risks. Highly connected and automated sites produce and store staggering amounts of data. IDC estimates that 175 zettabytes of data worldwide by 2025 and a huge amount is real-time IoT data. Organisations risk opening themselves up to cyber-attacks and hacks that threaten ever more connected systems.

11:00 - 12:00
Connecting Everyone & Everything High-Frequency 5G Can’t

Auditorium 5

Connectivity: The 5G Era

IoT, emergency services and in-building services demand greater coverage than any earlier generation of mobile technology… can 5G really do that? And many countries won’t have a business case for 5G for years. This session focuses on improving the network experience for the people hype forgets.

Come hear fresh ideas on boosting your network capabilities.

12:30 - 13:30
AI and Autonomous Driving

Auditorium 2

AI

Autonomous driving technology is now a reality. Many cities now have test fleets of autonomous light passenger vehicles in operation, not without raising concerns from residents who have shown near zero tolerance for any accidents caused. This session will highlight all the most important recent developments in autonomous driving.

12:30 - 13:30
The Customer Service Debate: Chatbots vs. Human Touch

Auditorium 3

Customer Engagement
Many say chatbots have made it easier to provide the real-time and quality customer service consumers demand. If this is true, why do customers want to skip ahead and just “speak with a representative”? In this session, speakers will debate the opportunities and risks of AI vs. Human Touch.

12:30 - 13:30
Redefining the Relationship between Cloud, Enterprise and the Edge

Auditorium 4

Industry X

Industry X has the potential to unlock new revenue and engagement models with customers, employees and partners. This is driving a shift towards edge infrastructure and away from traditional cloud networks by directing certain processes away from centralised data centres to other parts of the network, companies can make savings and exceed customer expectations.

12:30 - 13:30

Must a 5G-Era Telco Own Physical Infrastructure?

Auditorium 5

Connectivity: The 5G Era

Physical infrastructure is being spun off from telcos around the world, while virtualisation opens up new capabilities on anyone’s hardware. These trends lead to a theoretical world where any operator can run services over any network infrastructure… but is that possible in practice?

Attend this to understand the end-game of telecoms technical and business strategies.

14:30 - 15:30

AI Data Governance Enabling Personalisation at Scale

Auditorium 2

AI

AI is only ever as good as the training data it’s given. This session will demonstrate how an effective data governance strategy can break down hidden or siloed data across the organisation, enabling personalisation at scale for consumers, increasing transparency and trust in the AI black-box.

14:30 - 15:30
New Marketing Strategies: Reaching the Right Audience

Auditorium 3

Customer Engagement

Content creators and brands are throwing out traditional marketing strategies to differentiate themselves in a crowded landscape. Having access to more data than ever before allows them to test and experiment with new approaches and experiences to reach targeted audiences. This session will explore what works today.

14:30 - 15:30
Digital Supply Chains of the Future

Auditorium 4

Industry X

Supply chain and logistics is a key area expected to benefit from Industry X – one estimate states that companies with highly digitised supply chains can expect annual efficiency gains of 4.1%, boosting revenues by 2.6% a year. However, this is an area of increasing complexity and interconnectedness and logistics providers are having to adapt their business models in order to streamline systems, exceed customer experiences whilst enhancing security.

14:30 - 15:30
5G Critical Security

Auditorium 5

Security & Privacy

5G networks will be significantly more complex than previous generations and security is a top concern for 5G operators. With increased traffic, the number and scale of potential vulnerabilities will also expand, thus making it more difficult to detect malicious cyber activity.

15:45 - 16:45
Will 5G Create a New Digital Divide?

Auditorium 2

Our Planet

The transition into 5G presents countless opportunities in services and use cases available to communities. A large emphasis is also placed on its impact on society, people and culture, by making technology a fundamental part of individuals’ lives. Will these services, however, be available to all?

15:45 - 16:45
The Connected Shopping Experience
Auditorium 3

Customer Engagement

Today, connected shopping is driving the entire retail industry. Consumers want the flexibility to shop wherever: at home, online, through social media or on the go. This session will feature forward thinking brands who have developed creative solutions to improve the shopping experience, both online and in the store.

15:45 - 16:45
Innovating for IoT: Thriving in a World Where Devices Outnumber Humans
Auditorium 4

Industry X

The human population will reach 8.6 billion in 2030 – the same year that the number of connected devices could reach 1 trillion. This presents opportunities for innovation in a number of areas; from tackling ageing populations to climate change, mass urbanisation the search for clean energy and food and water shortages.

15:45 - 16:45
How Do We Turn Network Tech Into Enterprise Services?

Auditorium 5

Connectivity: The 5G Era

Network slicing, edge compute and more could revolutionise the operator-enterprise relationship. But there’s a huge leap between having a technical capability and delivering a commercially successful enterprise service, and the stakes for a historically consumer-focussed telecoms industry have never been higher.

Attend this session to understand how creating successful enterprise services may affect your technical roadmap.